Intuit Technologies Pty Ltd (“Intuit Technologies”, “we”, “our” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information. We comply with the Australian Privacy Principles (“Privacy Principles”) as stipulated in the Privacy Act 1988 (the “Privacy Act”), ensuring that your personal information is handled with the highest standards of security and confidentiality.

 

By accessing our website (https://www.itechnologies.com.au/), utilising our services, or engaging with us in any capacity, you consent to the practices described in this policy. We are committed to transparency in our data practices and aim to provide you with clear information about your rights and our obligations.

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The collection of personal information is necessary for some of the services we provide. If we do not collect your personal information, we may not be able to provide services and products to you. We also collect your personal information if the law requires us to collect it.

2.1 What Personal Information We Collect

We may collect the following types of Personal Information about you:

• name
• mailing or street address
• email address
• telephone/fax number
• date of birth and/or age
• payment details (such as credit/debit card number and expiry date) provided in connection with the purchase of our products and services
• information you provide to us via customer surveys or in telephone conversations with us from time to time.

2.2 How We Collect Personal Information

We will try to collect Personal Information directly from you. We may collect Personal Information from you in various ways, including (but not limited to) the following:

• directly from you when you provide it to us;
• indirectly through emails, forms, mail, phone calls, face-to-face meetings, interviews, attendance at our offices, our website; and
• when you complete an application for credit.

We may also collect Personal Information about you from third parties when it is not reasonable or practicable for us to collect the information from you personally. We may collect Personal Information from third parties including:

• a referee, or an employer; and
• Credit Reporting Bodies.

2.3 Use of Personal Information

We use your personal information for the following purposes:

• To Provide and Manage Our Services – We use your personal information to deliver, manage, and support our managed services, including monitoring and maintaining your IT infrastructure, providing technical support, and ensuring the security and performance of our services.
• To Communicate with You – We use your contact information to communicate with you about our services, respond to your inquiries, provide updates, and send important notices. This includes marketing communications, where you have opted in to receive such communications.
• To Process Transactions and Send You Related Information – We use your personal information to process payments, manage billing, and send you related information such as invoices, receipts, and transaction confirmations.
• To Comply with Legal Obligations – We use your personal information to comply with applicable laws, regulations, and industry standards. This includes responding to lawful requests and legal processes, such as subpoenas or court orders.
• To Ensure Security and Prevent Fraud – We use your personal information to protect our services and your data from unauthorised access, misuse, and other security threats. This includes implementing security measures, conducting risk assessments, and monitoring for fraudulent activities.
• To Manage Our Business Operations – We use your personal information to manage our business operations, including auditing, reporting, and corporate governance.

2.4 Disclosure of Personal Information

We may disclose your Personal Information to:

• our employees, related bodies corporate, contractors and professional advisors such as accountants, solicitors, business advisors and consultants for the purposes of operation of our business;
• Third-party service providers who assist us in operating our business;
• Government bodies, agencies, regulatory bodies, law enforcement, or any other entity where we are required and authorised by law to disclose; and
• any entity for any authorised purpose or with your express consent.

2.5 Overseas Disclosure

Where commercially feasible, we contract with other vendors in Australia, who are subject to the Privacy Principles. However, from time to time we may engage global vendors to support our internal operations and the products and services we provide to you, meaning there are circumstances where your personal information may be disclosed to a recipient in a foreign country. We will not disclose your personal information to overseas recipients unless and until we have taken reasonable steps to ensure that the overseas recipient will handle your personal information in a manner consistent with the Privacy Principles, or you have consented to the transfer of the information.

2.6 Our Website

The internet is inherently insecure, and we cannot provide any assurance regarding the security of information that you send us online. We cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. While we encourage you to use up-to-date anti-virus and firewall software, the information that you send to us through our website is sent at your own risk. On our website, we may log certain computer information and use cookies. The data collection we do through our website may tell us your IP address, the time you accessed our website, and the type of Internet browser you used. Cookies are pieces of information a website can send to your computer’s browser for record-keeping purposes. We use cookies so we know which web pages you have visited, and how often. We do this to make our websites more user friendly, and to give you a better website experience when you return to our website. We may also use cookies to help target advertising to you that we think you may be interested in. Most web browsers automatically accept cookies. Cookies can be disabled or deleted from your browser if you so choose. Other data we collect is for the purposes of monitoring the amount of traffic our website receives and visitor demographics to our website.

We are committed to ensuring the security of your personal information. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no data transmission over the internet or information storage technology can be guaranteed to be 100% secure.

3.1 Measures We Implement

To safeguard your personal information, we implement a range of security measures, including but not limited to:

• Access Controls – Restricting access to personal information to authorised personnel only.
• Regular Audits – Conducting regular security audits and assessments to identify and mitigate potential risks.
• Training – Providing ongoing privacy and security training to our employees to ensure they understand their responsibilities in protecting personal information.
• Physical Security – Implementing physical security measures to protect our facilities and the data stored within them.

3.2 Data Retention and Disposal

We retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it in a secure manner, unless an exception applies.

3.3 Responding to Data Breaches

In the event of a data breach, we have procedures in place to respond promptly. We will notify affected individuals, and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act.

3.4 Your Responsibilities

While we take significant steps to protect your personal information, it is also important for you to take precautions to protect your personal information. This includes keeping your account details secure and notifying us immediately if you suspect any unauthorised use of your personal information.

We may provide Commercial Credit to you. Before we provide you with credit, we may conduct a credit check on you, any joint account holders, and any directors, partners, or authorised representatives.

The following sections will apply if you are an individual, including if you are guaranteeing an application for credit as an individual.

4.1 What Credit-Related Information do you collect?

Credit-Related Information includes:

• identification information;
• basic information about your previous credit history (i.e. when any credit accounts were opened, any repayments you missed or made late, bankruptcy history);
• information such as bankruptcy and credit-related court judgements; and
• details of any credit provided to you by other Credit Providers.

4.2 How do you use and disclose my Credit-Related Information?

We may disclose Credit-Related Information (including some Personal Information) to Credit Reporting Bodies in connection with your application for credit. We may disclose your information to the following Credit Reporting Bodies:

Tasmanian Collection Services

Phone: +613 6213 5511
Website: www.tascol.com.au

 

Equifax

Phone: 13 83 32
Website: www.equifax.com.au

 

 

Credit Reporting Bodies may provide us with reports which contain information relating to your dealings with other Credit Providers (for example, banks, financial institutions, or other organisations that may provide you with credit in connection with their products or services).

 

Credit Reporting Bodies may also include your Personal Information in reports that they provide to other credit providers to assist them to assess your credit worthiness.

The Credit Reporting Bodies listed above have their own policies which explain how they manage your Credit-Related personal information. Please refer to their website for their policies.

 

Our use and disclosure of your Credit-Related Information is regulated by Part IIIA of the Privacy Act and the Credit Reporting Privacy Code. We will only use or disclose such information for purposes permitted by these laws.

 

These purposes include:

• assessing your suitability for credit;
• assisting you to avoid defaults;
• collecting amounts you may owe us in relation to credit we have provided, and dealing with serious credit infringements;
• assigning our debts;
• participating in the credit-reporting system, by disclosing information to other Credit Providers who are considering providing you with credit; and
• dealing with complaints or regulatory matters relating to credit or credit reporting.

We may also have obligations to collect your Credit-Related Information under statutes including, but not limited to, the **Anti-Money Laundering and Counter-Terrorism Financing Act (Cth) 2006**.

4.3 How do I access or correct my credit information?

You may access or correct any Credit-Related Information we hold about you in the same way that you may access or correct your Personal Information, as detailed in this policy.

 

We may be required to consult with other Credit Providers or Credit Reporting Bodies in relation to your request.

 

We may independently decide to correct your Credit-Related Information if we believe that it has become inaccurate, out-of-date, incomplete, or misleading. We will take reasonable steps to notify that correction to you, and any other entities to which we have previously disclosed your Credit-Related Information.

4.4 How do I resolve an issue with my Credit-Related information?

If you have any issue with how we have handled your Credit-Related Information, we encourage you to contact us in the first instance. You may also submit a complaint with the Australian Information Commissioner.

 

You may also lodge a complaint with the Credit Ombudsman Service (www.creditombudsman.com.au). The Credit Ombudsman is an independent external dispute resolution provider that can also deal with complaints relating to Credit Related Information.

If you wish to access or correct your information, submit a complaint, or have any questions about this policy, please contact us at:

 

Privacy Officer: Pieter Kolkert

Email: privacy@itechnologies.com.au
Phone: (03) 6281 5600
Address: 39 Sandy Bay Road, Hobart TAS 7000

If you have a concern about your privacy or have a query on how your personal information is collected or used, please contact us via the details below. We encourage anyone with questions or complaints about how we’ve handled their personal information to contact us in the first instance. We will always treat your complaint or questions with confidence.

 

If you are not happy about how we’ve handled your complaint, you may also contact the Office of the Australian Information Commissioner (for more information, please see https://www.oaic.gov.au/).

We reserve the right to update this Privacy Policy from time to time to reflect our current privacy practices. Any changes will be posted on our website, and we encourage you to review this policy periodically.

If you wish to access or correct your information, submit a complaint, or have any questions about this policy, please contact us at:

 

Privacy Officer: Pieter Kolkert

Email: privacy@itechnologies.com.au

Phone: +613 6281 5600

Address: 39 Sandy Bay Road, Hobart TAS 7000