AI-Powered Policy Assistance for a Sustainable Future

Client

A state forestry organisation

Industry

Public Sector

Client Type

Government

Duration

Strategic AI project

Region

A state jurisdiction

Scope

Internal AI assistant design
Azure OpenAI and chatbot configuration
Knowledge base and staff training

Solutions Delivered

Azure OpenAI integration
Staff-facing chatbot for policy queries
Training and self-service configuration

Instant clarity. Confident teams. Scalable knowledge.

A state forestry organisation manages over 800,000 hectares of publicly owned forests across a state jurisdiction. They are responsible for balancing ecological protection, commercial forestry, and community benefit across a 90-year management cycle.

With more than 170 staff navigating complex sustainability policies and procedures, the organisation needed a smarter way to manage internal inquiries and ensure consistent understanding across teams.

Intuit Technologies delivered a secure, AI-powered assistant using Azure OpenAI and the Intuit AI Assistant Accelerator. The result is faster answers, improved compliance, and a scalable platform for future knowledge management.

The Problem

Staff struggled to find accurate policy information quickly
Manual queries led to delays and inconsistent advice
High dependency on internal experts for basic questions
Risk of misapplying guidelines in sensitive areas like conservation zones

The Business Impact

Reduced staff confidence in decision-making
Time lost across departments waiting for answers
Inconsistent understanding of operational policies
Potential compliance risk with environmental and safety protocols

The Solution

Developed a tailored AI assistant using Azure OpenAI within the organisation's secure environment
Built a curated policy knowledge base for relevant, up-to-date information
Enabled self-service capability and internal training tools for future updates
Delivered a scalable platform that evolves with the organisation