Designing a Scalable, Responsible AI Strategy

Client

A state-based utility provider

Industry

Critical Infrastructure

Client Type

Government

Duration

Strategic engagement

Region

A state jurisdiction

Scope

AI maturity benchmarking
Use case discovery and risk alignment
Roadmap development and investment guidance

Solutions Delivered

Capability benchmarking
AI use case identification
AI roadmap with prioritised initiatives

Clear frameworks. Tangible value. Executive confidence.

As Australia's largest producer of renewable energy, a state-based utility provider is committed to smart, sustainable innovation. With growing interest in the role of AI to enhance operational insight, customer outcomes and internal productivity, the utility provider engaged Intuit Technologies to deliver a strategy and roadmap grounded in both practical value and responsible governance.

Over seven weeks, Intuit Technologies facilitated targeted workshops with stakeholders and mapped a clear path forward, one that balances innovation with safe, scalable adoption.

The Problem

No consolidated view of internal AI maturity
Unclear alignment between use cases and business value
Lack of roadmap for phased adoption
No shared framework for governance or risk

The Business Impact

Difficulty identifying which AI initiatives to prioritise
Limited visibility of capability gaps
Lack of stakeholder alignment and confidence
No investment guidance to support business case development

The Solution

Benchmarked internal capability against Australian Government AI Principles and Intuit Technologies' AI Maturity Framework
Identified high-value use cases with low implementation risk
Mapped internal technical, change, and governance requirements
Delivered a practical, decision-ready AI roadmap with clear phasing, investment envelopes and success metrics