Empowering Care Through AI and Reliable Connectivity

Client

A not-for-profit aged care provider

Industry

Healthcare

Client Type

Small & Medium Business

Duration

Project-based and managed service

Region

A state jurisdiction

Scope

Internal AI chatbot deployment
Wireless infrastructure refresh
Security-as-a-Service onboarding

Solutions Delivered

AI assistant for policy access
Fortinet Wi-Fi and LAN upgrades
SECaaS governance and project support

Smart tools. Better care. Staff supported.

A not-for-profit aged care provider operates a residential aged care facility in Burnie, offering a high quality environment of safe, community focussed care across 172 beds and respite services. In response to staff feedback highlighting difficulty locating internal policies, the provider engaged Intuit Technologies to deliver a workforce-focused, secure AI chatbot. This was paired with a Wi Fi refresh to improve reliability and support growing on-site technology needs.

The Problem

Operational and technological constraints were impeding staff efficiency:

Staff spent excessive time manually searching for policies and procedures
On-site Wi-Fi was aging and couldn't support new digital tools
High administrative overhead threatened consistency in care
Any AI solution had to comply with strict internal privacy and security standards

The Business Impact

These challenges had direct consequences on day-to-day operations:

Slower access to critical information increased downtime and staff frustration
Risk of policy application inconsistencies
Weak network performance limited mobile care technologies
Delayed digital transformation across the facility

The Solution

Intuit Technologies launched a two-track initiative to support the provider's workforce and infrastructure needs:

1. Secure AI-Powered Staff Assistant

Designed through requirement workshops and iterative testing
Deployed Azure OpenAI, AI Search, and App Service in a secure environment
Configured Intuit's proprietary chatbot to index internal policy documents
Delivered a fully operational assistant within six weeks

2. Wi-Fi Infrastructure Refresh

Conducted a wireless site survey using Ekahau at the facility
Deployed Fortinet Wi-Fi across multiple locations
Delivered handover documentation and staff change management
Integrated SECaaS governance to enhance site-wide security and resilience

The Results

Staff now access internal policies instantly via the AI chatbot
Project delivered in six weeks with minimal disruption
Improved Wi-Fi enhances staff mobility and digital tool reliability
Strengthened security posture through SECaaS and Fortinet network upgrades
Admin teams are freed from connectivity and search bottlenecks, allowing greater focus on care delivery