Improving Agility and Risk Control Across the Disability Care Sector

Client

A disability service provider

Industry

Healthcare

Client Type

Small & Medium Business

Duration

Ongoing support

Region

A state jurisdiction

Scope

Network infrastructure improvement
Telephony replacement and collaboration
Microsoft 365 enablement

Solutions Delivered

Fortinet SD-WAN and secure networking
Teams Calling and handsets deployment
Email migration and data protection uplift
Change management and training

Modern foundations. Trusted delivery. Support where it matters most.

A disability service provider is a not-for-profit organisation delivering disability support services across the state. Formed in 2015 through the merger of two organisations, the provider offers tailored care programs designed to meet the needs of individuals, families and communities.

The introduction of the National Disability Insurance Scheme (NDIS) brought new market dynamics and funding models, placing greater responsibility and decision-making in the hands of those receiving care. For providers, this meant increased pressure to offer tailored service packages, greater operational agility, and enhanced cost visibility, without compromising on quality of care.

Technology played a critical role in enabling this transformation. Intuit Technologies partnered with the disability service provider to deliver a secure, scalable foundation across cloud, mobility, collaboration and risk management, aligned to the organisation's long-term strategic priorities.

The Problem

The changing demands of the disability sector and NDIS funding model revealed key limitations across the organisation's existing systems:

On-premises infrastructure lacked scalability and redundancy
Manual processes slowed down responsiveness and decision-making
Security controls were not aligned to sector risk expectations
Collaboration across sites was limited by poor connectivity
Data and access limitations impacted service visibility and compliance

The Business Impact

Reduced ability to adapt to changing funding and client demands
Increased corporate risk due to limited mobility and access controls
Poor user experience across mobile workers and regional teams
Delays in service delivery and slower administrative workflows
Pressure on internal teams to maintain ageing infrastructure

The Solution

Intuit Technologies designed and delivered a modern digital foundation that could scale and flex with the provider's operations:

Migration to Intuit's private cloud platform for core systems and applications
Windows Remote Desktop upgrade for improved remote access and user experience
Microsoft Office 365 migration to enable modern productivity tools and cloud-based collaboration
Redesigned network architecture to support performance and resilience across sites
Fortinet security implementation across the data centre and edge
Statewide rollout of Lifesize video conferencing and collaboration tools

These improvements enabled a more agile, secure, and connected organisation with IT infrastructure that supports care delivery, business continuity, and sector compliance.