CRM – Dynamics 365
CRM That Works for Your People and Your Customers
Customer expectations have changed. So should your CRM. At Intuit Technologies, we enable organisations to deliver better service, stronger relationships, and smarter sales outcomes using Microsoft Dynamics 365.
Our team works with you to design a CRM that fits your business goals, integrates with your systems, and actually gets used by your people.
What It Does
- Implements Dynamics 365 Sales, Customer Service, or Marketing based on business priorities
- Configures lead, opportunity, case, and contact management workflows
- Integrates CRM with Microsoft 365, Teams, and Power Platform
- Customises dashboards, reporting, and business process flows
- Automates key touchpoints with email journeys, task reminders, and approval workflows
- Supports mobility, field service, and customer-facing portals where required
- Enables ongoing configuration, user support, and performance insights
Why It Matters
CRM tools only deliver value when they are used. Poor adoption, clunky design, or misaligned data structures slow teams down and hurt outcomes. This solution enables your organisation to build a CRM that works the way your people work, supports customer success, and delivers measurable insight.
With Dynamics 365, you can improve service delivery, increase revenue visibility, and create better customer experiences.
Real World Results
Related Case Studies
Improving Public Access through a Digital Services Portal
A state government services agency is the frontline service delivery arm of the Government, responsible for providing essential services to citizens s...
Modernising Hazard Reporting Across a State Jurisdiction's Education System
A public education authority oversees hundreds of schools. They needed a unified system to manage safety incidents and hazards, replacing manual proce...
Explore What's Possible
AI & Intelligent Automation
AI that works. Innovation that delivers.
Cloud & Infrastructure
Scalable. Secure. Seamless.
Cybersecurity & Threat Protection
Always watching. Always protecting.
Cyber Risk & Compliance Advisory
Know where you stand. Know what to do next.
Networking & Connectivity
Fast. Reliable. Everywhere you operate.
Business Applications
Platforms that fit the way you work.
Modern Work & Collaboration
Seamless work. Smarter teams.
Managed IT Services
Your IT, run properly. Every day.
Data & Analytics
From data to decisions. From insight to impact.
IT Strategy & Business Advisory
Strategic direction. Disciplined delivery.
Cost & Commercial Optimisation
Smarter spend. Stronger returns.
Sustainability Benefits
Efficient CRM processes reduce manual effort, improve visibility, and support better decision-making. Dynamics 365 also enables digitised customer engagement, reducing paper-based processes and administrative waste.
Contact Our Microsoft Cloud & Business Solutions Practice
Talk to us about designing a CRM experience with Dynamics 365 that delivers insight, efficiency, and measurable business outcomes.
Speak with our Microsoft Cloud & Business Solutions team about Dynamics 365 CRM design, configuration, and integration with your systems.