CRM – Dynamics 365
CRM That Works for Your People and Your Customers
Customer expectations have changed. So should your CRM. At Intuit Technologies, we enable organisations to deliver better service, stronger relationships, and smarter sales outcomes using Microsoft Dynamics 365.
Our team works with you to design a CRM that fits your business goals, integrates with your systems, and actually gets used by your people.
What It Does
- Implements Dynamics 365 Sales, Customer Service, or Marketing based on business priorities
- Configures lead, opportunity, case, and contact management workflows
- Integrates CRM with Microsoft 365, Teams, and Power Platform
- Customises dashboards, reporting, and business process flows
- Automates key touchpoints with email journeys, task reminders, and approval workflows
- Supports mobility, field service, and customer-facing portals where required
- Enables ongoing configuration, user support, and performance insights
Why It Matters
CRM tools only deliver value when they are used. Poor adoption, clunky design, or misaligned data structures slow teams down and hurt outcomes. This solution enables your organisation to build a CRM that works the way your people work, supports customer success, and delivers measurable insight.
With Dynamics 365, you can improve service delivery, increase revenue visibility, and create better customer experiences.
Explore What's Possible
Business Efficiency & Cost Optimisation
Smarter operations. Stronger returns.
AI Journey & Innovation
AI that works. Innovation that delivers.
Cloud & Hybrid Infrastructure
Scalable. Secure. Seamless.
Modern Workplace & Business Applications
Seamless work. Smarter teams.
Cyber Resilience & Risk Management
Proactive security. Uninterrupted business.
Data Intelligence & Strategy
From data to decisions. From insight to impact.
Secure Modern Networking
Fast. Secure. Reliable.
Digital CX
Technology that enhances every customer touchpoint
Project Skills & Service
Strategic execution. Seamless delivery.
Sustainability Benefits
Efficient CRM processes reduce manual effort, improve visibility, and support better decision-making. Dynamics 365 also enables digitised customer engagement, reducing paper-based processes and administrative waste.
Contact Our Microsoft Cloud & Business Solutions Practice
Talk to us about designing a CRM experience with Dynamics 365 that delivers insight, efficiency, and measurable business outcomes.
Get StartedSpeak with our Microsoft Cloud & Business Solutions team about Dynamics 365 CRM design, configuration, and integration with your systems.